Page overview

• Difference between documents and goods
• Factsheet on declaring documents and goods being sent abroad
• Step-by-step instructions for sending documents and goods abroad
• Complex consignments or exports to foreign countries

 

Difference between documents and goods

Swiss Post distinguishes between documents, small goods (up to 2 kg) and goods when sending them abroad. The form you require depends on the weight, size and value of the goods. The forms can only be filled out online:

 

	Documents*	Small goods**	Goods**
Content	Documents only	Small goods	Goods or documents heavier than 2 kg
Weight	Up to 2 kg	Up to 2 kg	From 2 kg up to max. 30 kg
Dimensions	L+W+H = max. 90 cm	L+W+H = max. 90 cm	From 90 cm
Form	No form necessary (Urgent shipments abroad require a waybill)	CN22 form Goods value up to CHF 1,000 CN23 form Goods value over CHF 1,000 (Urgent shipments abroad require a waybill)	Waybill
Proforma invoice*** (Consignments with no commercial value)	Not necessary	Recommended You can find a template for the proforma invoice here.	Recommended for goods. You can find a template for the proforma invoice here.

Note: You need a customer login for the waybill. Please send an e-mail to logistik@services.ethz.ch asking us to open an account for you. 

 

Existing postal account

Please note that we can only create a customer login for the waybill if there is no other postal account under the e-mail address you have given us.

Should this be so, you need to either supply us with a different ETH e-mail address or have Swiss Post delete the postal account that you set up yourself. As soon as you receive confirmation from Swiss Post, please send it to us by e-mail. We can then create your ETH customer login for the waybill.

 

You can have your postal account deleted here:

Business Support (Swiss Post)

Phone: +41 (0)58 667 07 27

E-mail: business.support@post.ch

 

*Examples of documents:

• Written, signed or printed communications and information, e.g. contracts, personal communications and invoices.

• Only documents that are considered correspondence.
• A folder filled with documents.
• The items may not include any goods.

 

**Examples of goods:

• Documents heavier than 2 kg
• A book
• An empty folder without contents
• A letter containing a promotional pen

***More information on the proforma invoice.

 

For expert advice on sending items abroad, we recommend that you contact Swiss Post at  business.international@post.ch, or call 0848 454 454.

 

Factsheet on sending documents and goods abroad

The fact sheet below gives the key information on sending parcels abroad. 

 

Instructions on declaring documents and goods to be sent abroad

Below you will find step-by-step instructions on how to create customs declarations or a waybill.

Tracking and tracing are only possible if the small consignments are sent abroad by registered mail. 

 

Complex consignments or exports to foreign countries

Our external specialists will be happy to assist you with complex shipments or exports (e.g. delicate machinery, exhibition equipment, temporary exports or consignments weighing more than 30 kg). You can find a list of our services in the ETH Zurich Staffnet under Finance & controlling/Transport of goods.

ATTENTION!

Please do not select the following option when completing the accompanying documents!

Please note that it is not possible for us in Logistics to process this type of form. If you select this option, you must hand in your consignment directly at a post office.

Complex shipping or export abroad

Our external specialists will be happy to assist you with complex shipments or exports (e.g. delicate machinery, trade fair equipment, temporary exports or shipments weighing more than 30kg, etc.). You can find a list of services under Transport of goods – Staffnet | ETH Zurich.